Privacy Policy

Last updated: 21 July 2026

Pharmacy Weight Loss Birmingham | GPhC Registration No. 9012511

Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Birmingham is a GPhC-registered online pharmacy weight loss clinic serving patients in Birmingham, UK. As a data controller, we are responsible for deciding how your personal and medical data is used.

2. Data We Collect

When you use our services, we may collect the following information:

Personal identifiers: Full name, date of birth, address, email address, and phone number.
Health and medical data: Weight, BMI, medical history, current medications, and consultation responses required to assess your suitability for weight loss treatment.
Payment information: Processed securely via third-party payment providers. We do not store card details.
Technical data: IP address, browser type, and usage data collected via cookies when you visit our website.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment through our pharmacist-led consultation process.
To dispense and deliver approved medications. Once your consultation is approved by our pharmacist, delivery is made within 1 working day.
To process payments and maintain accurate transaction records.
To comply with our legal and regulatory obligations as a GPhC-registered pharmacy.
To communicate with you regarding your orders, consultations, and any follow-up care.
To improve our website and services using anonymised analytics data.

Our lawful basis for processing health data is Article 9(2)(h) UK GDPR — processing necessary for the provision of health care and treatment. General personal data is processed under our legitimate interests and contractual necessity.

4. Cookies

Our website uses cookies to enhance your browsing experience. These include:

Essential cookies: Required for core website functionality and cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our site. Data is anonymised and aggregated.
Preference cookies: Remember your settings and choices during your visit.

You can manage or disable non-essential cookies via your browser settings or our cookie consent banner. Disabling essential cookies may affect website performance.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

Delivery partners: To fulfil prescription orders within 1 working day of pharmacist approval.
Payment processors: To handle transactions securely in compliance with PCI-DSS standards.
IT and platform providers: Who support our website and patient management systems under strict data processing agreements.
Regulatory authorities: Such as the GPhC or NHS bodies where we are legally required to disclose information.

All third parties are contractually obligated to protect your data and use it solely for specified purposes.

6. Your Rights Under UK GDPR

As a data subject, you have the following rights:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete data.
Right to erasure: Request deletion of your data where there is no lawful reason to retain it.
Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

7. Data Retention

We retain patient and prescription records for a minimum of 8 years in accordance with NHS and GPhC guidelines. Payment records are kept for 6 years in line with HMRC requirements. Data is securely deleted once retention periods expire.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Birmingham
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.